Making a Reservation

1. Book online!  Just click the “Book Now” button on the webpage of the trip you’re interested in taking.  You will be directed to our secure online reservation system. Fill out some basic information about yourself and then pay the initial payment via credit or debit card.   

2. If online booking is currently unavailable for the trip you’re interested in taking, you will be directed to this page, where you may fill out the reservation request form.  We will get in touch with you via email within a few days.  If there is space available, you will receive an invoice via email to pay the initial payment by credit or debit card to guarantee your spot on the adventure.                        

3. Once we’ve received your initial payment, you will receive an e-ticket with further details about your adventure (i.e. where to meet the bus, what to bring, optional activities and the day-to-day itinerary).  Please allow 72 hours for this email e-ticket to show up in your inbox.  

Payment Schedule

  • An initial payment must be made by credit, debit or cash card online to confirm your spot on an adventure.
  • All balances are due 60 days prior to departure. 
  • If you must cancel your trip, all payments are non-refundable, but may be transferred once to another Green Tortoise adventure, if done so at least 60 days prior to departure. 
  • Less than 60 days prior to departure, full payment is required to reserve a space. 
  • All payments must be made online with credit, debit or cash card. 
  • In the unlikely event that we must cancel your adventure, you will receive a refund of your initial payment and balance.

*We no longer accept cash, money order or cashiers checks at departure.  All balances must be paid in advance.

Feel free to Contact Us if you have any questions. 

Fill Out The Reservation Request Form

If the “Book Now” button on the trip webpage of the adventure you would like to book does not send you to the online booking form, please fill out the form below and let us know which adventure you want to book.  We will get back to you to let you know if the trip is available.

You can book these adventures online from the "Book Now" button on the trip webpages! Reserve your spot today!

Cancellation Policy

To cancel and receive future trip credit, you must do so at least 60 days prior to departure. Within this period you may apply your full initial payment minus a $100 rebooking fee one time only to another Green Tortoise trip within 12 months of cancellation date.  If you notify us less than 60 days prior to departure, or fail to pay your balance by the due date, you forfeit the entire initial payment. PLEASE EMAIL AND CALL US TO CANCEL. We can be reached at [email protected] and 415-722-0471.
All deposits are non-refundable / non-transferable to another person.
The full balance of your fare, including the food/parks fund, is due at least 60 days prior to departure. The full trip amount also becomes non-refundable/non-transferable when paid 60 days prior to departure. 
If you cancel 60 to 30 days prior to departure you will receive a 75% credit towards future Green Tortoise travel.  Travel must be completed within 12 months of the date of cancellation. 
If you notify the Green Tortoise of a cancellation less than 30 days prior to departure, you forfeit the full payment of the trip.
Reservations made less than 60 days prior to departure must pay the total balance within 72 hours of booking with initial payment. Failure to pay the remaining balance within 72 hours (or less as required to be prior to departure) will be cancelled for nonpayment with no refund. 

Special Circumstances Cancellation Exception:

As normal, 60 days prior to the adventure, we will expect payment of the entire balance within 72 hours.  At that point, we will confirm your departure and the entire amount is generally non refundable. 

However, within the 60 days prior to departure and after you have paid the balance, the trip may be cancelled if the following conditions are met: 

*A stay at home order is in effect.
*All or most of the national parks/borders we are visiting are closed. 

If we are forced to cancel the trip because of the above limitations, you will be eligible for a refund of your balance (minus credit card processing fees) and your entire initial payment will be credited towards a future trip.  

If all of the above conditions are not in place and you choose to cancel the trip, your entire initial payment and balance due is non refundable. Transfer of all or some of payments may be possible and will be handled on a case by case basis.